Dispute Resolution

DV has an internal dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly.

Any complaints or concerns should be directed to the Complaints Officer (by telephone, facsimile, or letter) at the address and telephone/fax numbers provided on the DV Contact Us page.

We will provide acknowledgment of receipt of written complaints within 5 business days and seek to resolve and respond to complaints within 30 business days of receipt. We will investigate your complaint and provide you with our decision, including the reasons on which it is based, in writing.

If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Financial Ombudsman Service, an approved external dispute resolution scheme of which DV is a member.

Financial Ombudsman Service

1300 367 287

03 9613 6399